We Reply Within 24 Hours · Mon–Fri · Discreet Support
Contact suna

We’re here. Quietly,
and whenever you need us.

Whether it’s a question about sizing, a worry about privacy, or a follow-up on your order — a real human on our care team will read every word and write back to you, usually within one business day.

— The suna Care Team
Reach Us

Three quiet ways to get in touch.

Choose what feels easiest. Every channel goes to the same small care team.

@

Email Support

For order questions, returns, or anything you’d rather put in writing.

care@suna.com Reply within 24 hrs
☎

Phone Support

Prefer to talk? Our team picks up Monday to Friday, 9am–6pm EST.

+1 (800) 555-1234 No menus · No bots
✎

Mailing Address

For returns and written correspondence. Shipped in plain packaging.

suna · 1234 Wellness Ave
Suite 200, NY 10001, USA Returns dept.
Send a Message

Tell us what’s on your mind.

Every message goes straight to a human on our care team — never to a bot, never to a third party.

Before you write,
here’s what to expect.

We treat every inquiry the way we’d want our own to be treated — quietly, carefully, and without judgment. No sales scripts, no chatbots.

  • Real human reply within 24 business hours
  • Your message stays between you and our team
  • We never share, sell, or publish your details
  • Returns handled discreetly, no awkward forms
We reply within 24 business hours · Discreet & private

Your message is safe with us.

Privacy isn’t a checkbox at suna. It’s the way we built the company. What you tell us stays between you and our care team — period.

Encrypted in transit

Every message and form submission is sent over a secure SSL connection.

Read by humans only

Our small care team reads each note. We don’t outsource, we don’t AI-summarize.

Never sold or shared

We will never share your name, email or message with any third party.

Discreet billing & shipping

Card statements read SUNA. Boxes ship plain. The rest is up to you.

Support Hours

When we’re here — and when we’re sleeping.

All times are US Eastern (EST / EDT). Emails sent overnight are answered first thing the next morning.

Care Team Hours

Monday9:00 AM – 6:00 PM
Tuesday9:00 AM – 6:00 PM
Wednesday9:00 AM – 6:00 PM
Thursday9:00 AM – 6:00 PM
Friday9:00 AM – 5:00 PM
Saturday10:00 AM – 2:00 PM
SundayClosed · Replies Monday
Closed on US federal holidays · Avg. reply time: under 18 hrs
Quick Answers

The questions most people ask first.

If your question isn’t here, send us a note — we’d genuinely rather hear from you.

How quickly will I hear back?
Within 24 business hours, and usually much sooner. If you’ve written over a weekend or US holiday, expect a reply first thing the next business day.
Can I return or exchange my pillow?
Yes. suna comes with a 90-night promise. If it isn’t right for you, simply reply to your order confirmation email or use the form above with your order number — we’ll handle the rest, no awkward questions.
Will anyone other than your team see my message?
No. Messages go directly to a small in-house care team. We never share, sell or hand off your details to a third party.
Where can I track my order?
Your shipping confirmation email contains a tracking link. If you didn’t receive it, check your spam folder, then reach out using the form and we’ll resend it within minutes during business hours.
How does suna package my order?
Every order ships in a plain, unbranded brown box. There is nothing on the outside that hints at the product inside — and your card statement reads simply SUNA.
I’d like to write about suna or partner with you. Who do I contact?
Please use the form above and select Press or partnership as the topic. Our team will route your message to the right person and reply within two business days.

Still deciding if suna is right for you?

Read what 42,000+ couples are saying about their first night with suna — then decide on your own time.

See the Pillow
Free Discreet Shipping · 90-Night Promise · Designed in the USA
suna · Tools, Not Toys.