We respect your concerns about privacy and highly value the
relationship we have with you. We also highly value the relationship
we have with you, given that we have taken cognizance of the
importance of your privacy. This privacy policy (“policy”)
describes suna or (“we” or “us” or “our”) and its affiliates’ and
subsidiaries’ (if any) commitment to respecting your privacy. We
are passionately and diligently committed to effectively
safeguarding and handling any personal information you share with
us. The words “you” or “your” or “customer” as used herein, refer to
all individuals and/or entities browsing, accessing or using the
platform or services for any reason.
Customers can contact us about our privacy practices and how to
exercise their rights.
By using or accessing the services through our platform or
otherwise, whether through a mobile device, mobile application,
computer or any other device. You agree to be bound by the terms
of use, more particularly provided on the platforms (the “Terms and
Conditions/ T&C apply”) and the provisions of this policy.
You understand that suna has the right at all times to disclose
any information as necessary to satisfy any law, regulation or valid
governmental request. In addition, we can disclose any information
about you to law enforcement or other government officials.
YOU FURTHER CONSENT TO suna COLLECTION, RETENTION,
PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA
which is defined as following:
PERSONAL DATA:
“Personal Data” shall mean any personally identifiable information
relating to an identified or identifiable individual, including data
that identifies an individual or that could be used to identify, locate,
track, or contact an individual. Personal Data includes both directly
identifiable information, such as a name, identification number or
unique job title, and indirectly identifiable information such as date
of birth, unique mobile or wearable device identifier, information
that could be used to identify a household, telephone number, keycoded data or online identifiers, such as IP addresses, and includes
any data that constitutes “personal data” or “sensitive personal
data or information” under the GDPR or similar terms under other
Data Protection Law.
CREATION OF ACCOUNT
When you create an account / login credentials or make a purchase
in our retail stores, to avail the Services.
This policy (together with the Terms and any other document(s)
referred to in the Terms) sets out to inform the customer of the
following:
a. Types of information collected
b. How we collect your information
c. What do we do with the collected information
d. Cookies policy
e. Third party access to information
f. Dispute resolution Clause
g. Business transfer Clause
h. Changes to privacy policy
i. Email marketing (if applicable once it is live)
j. Types of information collected
SECTION 1(a) — Types of information
collected
When you use the websites which are owned or operated by
suna Wellness Private Limited, we collect information relating
to you and your use of our services from a variety of sources (if
needed). These are listed below. The section thereafter, describes
what we do with this information.
INFORMATION WE COLLECT DIRECTLY FROM YOU:
REGISTRATION INFORMATION: If and when you register for an
account, we collect your username, password and email address.
If you chose to register by using a third party account (such as
your Google or Facebook account)
BILLING INFORMATION: If you make a payment to us, we require
you to provide your billing details, such as a name, address,
email address and financial information corresponding to your
selected method of payment (e.g. a credit card number and
expiration date or bank account number). If you provide a billing
address, we will regard that as the location of the account holder.
ACCOUNT SETTINGS: for example, your default language,
timezone and communication preferences (e.g. opting out of
receiving marketing emails from us)
SURVEY DATA
OTHER DATA YOU INTENTIONALLY SHARE: we may collect your
personal information or data if you submit it to us in ‘other
contexts’. For example, if you provide us with a testimonial, or
participate in a contest.
INFORMATION WE COLLECT ABOUT YOU
INDIRECTLY OR PASSIVELY:
USAGE DATA: we collect usage data about you whenever you
interact with our services. This may include which web pages you
visit, what you click on, when you performed those actions, and so
on.
DEVICE DATA: we collect data from the device and application
you use to access our services, such as your IP address,
operating system version, device type, system and performance
information, and browser type. We may also infer your
geographic location based on your IP address.
REFERRAL DATA: if you arrive at a website owned and operated by
us from an EXTERNAL SOURCE (such as a link on another website
or in an email), we record information about the source that
referred you to us.
INFORMATION FROM THIRD PARTIES: we may collect your personal
information or data from third parties IF YOU GIVE PERMISSION TO
THOSE THIRD PARTIES TO SHARE YOUR INFORMATION WITH US.
By placing an order, you hereby consent to receiving all
communications at the provided mobile number, even if the
number is registered under the Do Not Disturb (DND) or National
Consumer Preference Register (NCPR) list under TRAI regulations.
For this purpose, you additionally authorize the Company to share
and disclose this information to any third-party service provider,
affiliates, group companies, authorized agents, or third-party
service providers associated with the Company. Your agreement
acknowledges and confirms this consent for effective
communication.
SECTION 1(b) — How we collect your
information
We collect information majorly in 2 ways (there may be more
inferred/indirect ways):
1.
Information we get from your use of our services
2.
Information you provide to us directly
We may also access browser type, language preference, referring
site, and other non-personal information for analytics and
improvements. Personally identifiable information is only accessed
in case of misuse or abuse of services that affect overall platform
functionality.
SECTION 1(c) — What do we do with the
collected information
We use collected information to:
Manage and improve our services
Enforce terms of use
Prevent fraud or illegal activities
Communicate with you about your account
Market (if opted-in)
Respond to legal or compliance requirements
SECTION 1(d) — Cookies Policy
Cookies and tracking tools (e.g., Google Analytics) are used to
personalize your experience. You can disable cookies in your
browser, but some features may not work correctly.
SECTION 1(e) — Third Party Access
We may allow third parties (payment providers, analytics, social
platforms) to access your data as needed for platform functionality
and personalized experience. Their privacy policies apply
independently.
SECTION 1(f) — Dispute Resolution
All disputes shall be governed by Indian law with jurisdiction in New
Delhi, India. Arbitration shall be conducted in New Delhi and will be
binding on all parties.
SECTION 1(g) — Business Transfer
Clause
In the event of merger, sale, or bankruptcy, user data may be
transferred to a successor entity. This policy will continue to apply
unless amended by the successor.
SECTION 1(h) — Changes to Privacy
Policy
We may update this policy periodically. Significant changes will be
communicated to you via the registered email address
(support@molitude.com) or an update on our website.
SECTION 1(i) — Email Marketing
You can opt-in or opt-out of promotional emails, SMS, or calls.
Preferences can be managed from your account settings or by
contacting support.
SECTION 1(j) — Data Retention
Even after account closure, some data may be retained for legal,
analytical, or operational purposes.
Please be cautious while posting comments or content. We are not
responsible for third-party use of publicly shared information.
Users must not post or share any illegal, harmful, or misleading
content as listed in detail under this section.
