Privacy Policy

You acknowledge that Suna reserves the right at all times to disclose any information as necessary to comply with applicable laws, regulations, or valid governmental requests. Additionally, we may disclose information about you to law enforcement or other government officials as required.

Personal Data

“Personal Data” means any personally identifiable information relating to an identified or identifiable individual. This includes information that directly identifies an individual (e.g., name, identification number, unique job title) or indirectly identifies an individual (e.g., date of birth, unique mobile/wearable device identifier, household identification data, telephone number, key-coded data, online identifiers such as IP addresses).

It also encompasses any data deemed “personal data” or “sensitive personal data/information” under the General Data Protection Regulation (GDPR) or equivalent terms under other applicable data protection laws.

Creation of Account

This Policy (together with our Terms of Use and any other documents referenced therein) is designed to inform you of the following:

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Section 1(a) — Types of Information Collected

When you use websites owned or operated by Suna Wellness Private Limited, we may collect information about you and your use of our services from various sources. Below is a breakdown of this information, followed by details on how we use it.

Information We Collect Directly From You

• Registration Information: When you register for an account, we collect your username, password, and email address. If you register via a third-party account (e.g., Google or Facebook), we collect information associated with that account.
• Billing Information: To process payments, we require billing details such as your name, address, email address, and financial information corresponding to your chosen payment method (e.g., credit card number and expiration date, bank account number). The billing address you provide will be deemed the location of the account holder.
• Account Settings: This includes your default language, timezone, and communication preferences (e.g., opting out of marketing emails).
• Survey Data: Responses you provide to any surveys we conduct.
• Other Voluntarily Shared Data: Personal information you submit in other contexts (e.g., testimonials, contest entries).

Information We Collect Indirectly or Passively

• Usage Data: Data about your interactions with our services, including web pages visited, clicks made, and timestamps of these actions.
• Device Data: Information from the device or application used to access our services, such as IP address, operating system version, device type, system/performance data, and browser type. We may infer your geographic location from your IP address.
• Referral Data: Details of external sources (e.g., links on other websites or in emails) that directed you to our websites.

Information From Third Parties

We may collect personal information about you from third parties only if you have authorized those third parties to share your information with us.

By placing an order, you consent to receiving communications at the provided mobile number, even if the number is registered on Do Not Disturb (DND) or National Consumer Preference Register (NCPR) lists under Telecom Regulatory Authority of India (TRAI) regulations. You also authorize the Company to share or disclose this information with third-party service providers, affiliates, group companies, authorized agents, or other third-party service providers associated with the Company to facilitate effective communication.

Section 1(b) — How We Collect Your Information

We collect information primarily in two ways (additional inferred or indirect methods may apply):

1. Information generated through your use of our services.
2. Information you directly provide to us.

We may also access non-personal information (e.g., browser type, language preference, referring site) for analytics and service improvement. Personally identifiable information is only accessed in cases of service misuse or abuse that impacts overall platform functionality.

Section 1(c) — How We Use Collected Information

We use the information we collect to:

• Manage and enhance our services.
• Enforce our Terms of Use.
• Prevent fraud or illegal activities.
• Communicate with you about your account.
• Conduct marketing activities (only if you have opted in).
• Comply with legal or regulatory requirements.

Section 1(d) — Cookies Policy

We use cookies and tracking tools (e.g., Google Analytics) to personalize your experience on our platforms. You may disable cookies in your browser settings; however, some features may not function correctly if you do so.

Section 1(e) — Third-Party Access

We may permit third parties (e.g., payment processors, analytics providers, social media platforms) to access your data as necessary to maintain platform functionality and deliver a personalized experience. These third parties are governed by their own privacy policies, which apply independently.

Section 1(f) — Dispute Resolution

All disputes arising out of or related to this Policy or your use of our services shall be governed by the laws of India, with exclusive jurisdiction vested in the courts of New Delhi, India. Any arbitration shall be conducted in New Delhi and shall be binding on all parties.

Section 1(g) — Business Transfer

In the event of a merger, sale of assets, bankruptcy, or other corporate restructuring, your user data may be transferred to a successor entity. This Policy shall remain in effect unless amended by the successor entity.

Section 1(h) — Changes to This Privacy Policy

We may update this Policy from time to time. Material changes will be communicated to you via your registered email address and/or by posting an update on our website.

Section 1(i) — Email Marketing

You may opt in or out of promotional emails, SMS, or calls at any time. You can manage your preferences through your account settings or by contacting our customer support team.

Section 1(j) — Data Retention

Even after account closure, we may retain certain data for legal, analytical, or operational purposes, as permitted by applicable law.

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Additional Notes

Please exercise caution when posting comments or content on our platforms. We are not responsible for the use of publicly shared information by third parties. You agree not to post or share any illegal, harmful, misleading, or prohibited content (as detailed in our Terms of Use).